Refund policy

Returns and Refunds

1. 14-day returns
You can request a return within 14 days of the date your order is delivered. To be accepted, items must be unworn, unwashed and unaltered, with all original tags and packaging.

2. Sale items are final sale
Sale items can't be returned or exchanged for a change of mind. Sale items are products shown with a reduced price next to a crossed-out original price. Right now that's the Tank Top 3-Pack, the Tank Set and the Contrarian Set. Limited-drop items are also final sale. Sets and multi-packs are sold as one item and can only be returned as a complete set.

This doesn't apply if an item arrives defective or damaged, or if we sent the wrong item (see section 5).

3. How to start a return
Email ceo@prevailofficial.com with your order number, the item(s) and the reason. We'll reply with the return address and instructions. Please don't send items back before we confirm. Packages sent without approval may not be accepted.

4. Return shipping
You pay for return shipping, unless the item is defective or damaged, or we sent the wrong item. We recommend a tracked service, because we can't refund a return that doesn't reach us. Original shipping charges aren't refunded, except for defective, damaged or wrong items, or where the law requires it. Import duties or taxes charged to you by a carrier or customs on delivery may not be refundable through us.

5. Defective, damaged or wrong items
If an item arrives defective or damaged, or isn't what you ordered, email us as soon as you notice, with your order number and photos. We'll replace it or refund it at no cost to you. This includes sale items.

6. Refunds
We'll email you once we've received and checked your return. Approved refunds go back to your original payment method, in the currency you paid. Your bank or card issuer may take a few extra days to show the refund.

7. Exchanges
Need a different size? Email us. If the size you want is in stock, we can arrange an exchange. If it isn't, you can return the item (if it's eligible) for a refund.

8. Cancelling an order
If you'd like to cancel, email ceo@prevailofficial.com with your order number as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled, but you can use the return process above (sale items excepted).

9. Customers in the EU and UK
If you're a consumer in the European Union or the United Kingdom, you also have a legal right to cancel your purchase within 14 days of receiving it, without giving a reason. This includes sale items. To use it, email us a clear statement that you're cancelling, then send the items back within 14 days of telling us. We'll refund the item price and the standard outbound shipping within 14 days of receiving the items (or proof that you sent them). You pay the cost of returning them.

10. Customers in Japan
This policy is our return policy (返品特約) under Japan's Act on Specified Commercial Transactions. It doesn't limit our responsibility for items that are defective or don't match your order.

11. Your legal rights
Nothing in this policy limits any rights you have under the law that can't be limited by agreement.

Questions? Email ceo@prevailofficial.com.