Support
Prevail Official
Support
Need help? The Prevail team has you. Here's everything you need for orders, shipping, returns, and pickup.
Orders & Shipping
Once your order ships, you'll receive a confirmation email with tracking. Orders are fulfilled from our Japan warehouse. Processing times and rates are shown at checkout.
Returns & Exchanges
Questions about a return or exchange? Email us and we'll walk you through it. (Full return policy coming to the footer soon.)
Local Pickup
Local Pickup — Yokosuka
Odakicho, Yokosuka, Kanagawa 238-0008, Japan
Pickup hours: Weekdays 3:00–6:00 PM · Weekends 10:00 AM–6:00 PM
Choose “Pick up” at checkout. We'll email you when your order is ready (usually 2–4 days). Bring your order confirmation and a photo ID.
Contact Us
Call or text: +81 80 3918 2153
Email: ceo@prevailofficial.com