配送ポリシー
Shipping Policy
1. Where we ship from and to
All orders ship from Japan. We ship to the countries and regions you can select at checkout. If your country isn't offered at checkout, we can't ship there right now.
We don't ship to, or accept orders from, countries, regions or people subject to applicable trade sanctions or export restrictions. If an order like that is placed, we'll cancel it and refund it in full.
2. When your order ships
We ship orders as soon as possible after payment is confirmed. We'll email you when your order ships.
3. Shipping rates (USD)
- Japan, Kanto area and nearby (Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Shizuoka): $12
- Rest of Japan: $15
- Asia & Oceania: $25
- United States: $30
- All other destinations: $30
- Free shipping on orders of US$150 or more, as calculated at checkout
- Always free to US military addresses (APO/FPO/DPO)
If you shop in Japanese yen, checkout shows these amounts converted to yen. The shipping cost for your address is always shown at checkout before you pay.
4. Delivery times
Delivery times vary by destination, carrier and customs, and they can be longer around holidays or in bad weather. Any delivery estimate shown at checkout, in an email or by a carrier is an estimate only, not a guaranteed delivery date.
5. Tracking
When your order ships, we'll email you the tracking number. You can also follow your order on our Track Order page (prevailofficial.com/pages/track-order).
6. Duties, taxes and customs (orders outside Japan)
Orders shipped outside Japan may be subject to import duties, taxes or customs fees in the destination country. If checkout shows duties and import taxes as collected, they're included in what you pay. If checkout doesn't show them as collected, the carrier or customs may charge you on delivery, and those charges aren't included in our prices or shipping. You're responsible for any charges not collected at checkout. Please check your country's rules before you order.
7. Address accuracy
Please check your shipping address before you pay. If you spot a mistake, email us right away. We'll correct it if the order hasn't shipped. We aren't responsible for delays or losses caused by an incorrect or incomplete address. If a parcel comes back to us for that reason, we can reship it once you pay the new shipping cost, or refund the order minus the original shipping.
8. Late, lost or damaged parcels
If your tracking hasn't updated for a long time, or your parcel hasn't arrived well after the estimate, email us with your order number. We'll open an inquiry with the carrier and keep you updated. If the carrier confirms the parcel is lost, we'll reship your order or refund it in full (reshipping depends on stock). If your parcel arrives damaged, email us photos and see our Refund policy.
If tracking shows a parcel as delivered but you can't find it, please check with neighbors and your building or base mailroom first, then contact us.
9. Refused or unclaimed parcels
If a parcel is refused (including because of duties or taxes) or isn't collected and comes back to us, we'll refund the item price minus the original shipping and any return or customs charges we're billed.
10. Questions
Email ceo@prevailofficial.com with your order number.