Support

Prevail Official

Support

Need help? The Prevail team has you. Here's everything you need for orders, shipping, and returns.

Orders & Shipping

Orders usually ship within 1–3 business days. Delivery times are estimates.

Shipping rates (USD):

Japan Local (Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Shizuoka): $12
Rest of Japan: $15
Asia & Oceania: $25
United States & rest of world: $30
Free shipping on all orders $150+
Free shipping to military APO/FPO/DPO addresses

Every order ships with tracking — you'll get a shipping email with your tracking number, and you can follow it anytime using the tracking link in that email. Your final shipping cost is shown at checkout.

Returns & Exchanges

You can request a return within 14 days of delivery. Limited-drop and sale items are final sale. Return shipping is free only if an item arrives defective or wrong. Email us with your order number to start a return.